If something is not right, tell us.

If you buy a card from ChaseSwap and want to cancel or return it, contact us promptly at chaseswapvaluations@gmail.com with your order details.

Online purchases

Where UK consumer cancellation rights apply, you can normally tell us that you wish to cancel within 14 days after receiving the goods. After notifying us, return the item within the applicable return period and keep proof of postage.

Condition of returned cards

Please return cards in the condition received and packaged securely. We may make deductions where the value has been reduced by handling beyond what is reasonably necessary to inspect the item, where the law allows.

Incorrect, damaged or not-as-described orders

Contact us as soon as possible and include photographs where helpful. Your statutory rights are not affected by this policy.

Trade-in cards

Submitting photographs does not transfer ownership. If the physical inspection changes the final Chase Credit offer, we will communicate the revised offer before completing the trade. The handling of cards where a final trade is not agreed will follow the instructions provided with your valuation.

Last updated: 21 August 2026.